Availability targets
- Authentication API — 99.95% monthly uptime target.
- Administrative console — 99.9% monthly uptime target.
Backup & recovery
- Encrypted backups taken every 24 hours.
- Recovery point objective (RPO) — 24 hours.
- Recovery time objective (RTO) — 4 hours.
Resilience
Services run across multiple availability zones. Failover is automated. We test DR procedures quarterly with an internal tabletop and annually with a live exercise.
Incident communication
Customers with active support contracts receive email notifications during incidents. Status is posted to our public status page.